--- title: Company --- [![Logo](https://www.thedealersconcierge.com/hubfs/Logo.svg "Logo")](https://thedealersconcierge.com?hsLang=en) - [Home](https://www.thedealersconcierge.com) - Product - [How It Works](https://www.thedealersconcierge.com/how-it-works) - [Compliance](https://www.thedealersconcierge.com/auto-dealership-compliance) - [Fraud Prevention](https://www.thedealersconcierge.com/fraud-prevention) - [Digital Deal Jacket](https://www.thedealersconcierge.com/digital-deal-jacket) - [Pricing](https://www.thedealersconcierge.com/pricing) - Solutions - [Company](https://www.thedealersconcierge.com/company) - Resources - Guides - [Dealer’s Guide to Buy Backs Prevention](https://www.thedealersconcierge.com/dealers-guide) - [Why Most “ID Verification” Fails — And What Dealers Must Do Instead](https://www.thedealersconcierge.com/id-fraud-prevention) - [FAQ](https://9384091.hs-sites.com/faq?hs_preview=LweCVnyp-212411143263) - [Learning Center](https://www.thedealersconcierge.com/blog) - [Demo](https://www.thedealersconcierge.com/demo) [Login](https://dashboard.mytdc.net/) [![Logo](https://www.thedealersconcierge.com/hubfs/Logo.svg "Logo")](https://thedealersconcierge.com?hsLang=en) [Login](https://dashboard.mytdc.net/) - [Home](https://www.thedealersconcierge.com) - Product - [How It Works](https://www.thedealersconcierge.com/how-it-works) - [Compliance](https://www.thedealersconcierge.com/auto-dealership-compliance) - [Fraud Prevention](https://www.thedealersconcierge.com/fraud-prevention) - [Digital Deal Jacket](https://www.thedealersconcierge.com/digital-deal-jacket) - [Pricing](https://www.thedealersconcierge.com/pricing) - Solutions - [Company](https://www.thedealersconcierge.com/company) - Resources - Guides - [Dealer’s Guide to Buy Backs Prevention](https://www.thedealersconcierge.com/dealers-guide) - [Why Most “ID Verification” Fails — And What Dealers Must Do Instead](https://www.thedealersconcierge.com/id-fraud-prevention) - [FAQ](https://9384091.hs-sites.com/faq?hs_preview=LweCVnyp-212411143263) - [Learning Center](https://www.thedealersconcierge.com/blog) - [Demo](https://www.thedealersconcierge.com/demo) [Login](https://dashboard.mytdc.net/) # The Dealer’s Concierge. Built in Dealerships. Engineered for Scale. The Dealer's Concierge wasn't created in a boardroom. It was built by dealership operators, compliance experts, and senior engineers who experienced firsthand what happens when critical processes aren't enforced—and set out to build the platform that solves it.  ![The Dealer\`s Concierge is team working on the computer](https://www.thedealersconcierge.com/hs-fs/hubfs/Team%202-1.png?width=600&height=452&name=Team%202-1.png) ## 25 Years Combined Dealership Experience ## 25+ Years Senior Engineering Expertise ## 250K+ Transactions Processed ## 4M+ Compliance Steps Automated # Why We Built TDC Before founding The Dealer's Concierge, **Chris Tsiropoulos spent years on the dealership floor.** He began in sales, worked his way into management, and eventually became a part-owner of a dealership. He understood every aspect of the business—from the showroom floor and F&I office to the operational challenges happening behind the scenes. Then everything changed. A series of fraudulent transactions resulted in buybacks, regulatory issues, and ultimately the loss of the dealership. ![Team 3-1](https://www.thedealersconcierge.com/hs-fs/hubfs/Team%203-1.png?width=600&height=452&name=Team%203-1.png) ![The Dealers\` Concierge Founders in the showroom](https://www.thedealersconcierge.com/hs-fs/hubfs/Team%203%20(1).png?width=600&height=452&name=Team%203%20(1).png) That experience changed everything. Chris wanted to do the right thing. The procedures existed. But they depended entirely on people remembering every step, every time. Determined to solve the problem, Chris returned to the automotive industry as a compliance consultant. Over the next decade, he worked alongside dealerships across the country—auditing deal jackets, training sales and finance teams, investigating compliance failures, and designing operational workflows that reduced risk and improved consistency. During those years, **Sofya Tsiropoulos**, his wife and business partner, joined him. Together, they worked closely with dealerships of every size, helping implement better compliance processes and operational standards.   Yet **the same problem appeared everywhere.** The policies existed. The procedures were documented. The training was completed. But in the fast pace of a dealership, required steps were still being skipped—not because people were careless, but because **nothing enforced the process.** Manual checklists, disconnected software, and paper-based workflows could remind people what to do. They couldn't ensure it was actually done. ![Chris Tsiropoulos holding live training](https://www.thedealersconcierge.com/hs-fs/hubfs/Picture%20(2).png?width=576&height=308&name=Picture%20(2).png) ![The Dealer\`s Concierge team is holding a meeting in NYC](https://www.thedealersconcierge.com/hs-fs/hubfs/Team%201%20(1).png?width=1800&height=1356&name=Team%201%20(1).png) ## So they built the platform that could. Bringing that vision to life required more than dealership expertise—it required exceptional engineering. Chris and Sofya assembled a senior engineering team that shared his commitment to solving the problem with the latest available technology.  Together, they challenged the conventions of dealership software, building TDC from the ground up as a modern, cloud-native platform designed to enforce proper workflows on every transaction. **Today, every workflow inside TDC reflects a lesson learned on the dealership floor. Every enforcement rule exists because someone once paid the price when it wasn't enforced.** Every feature is continuously refined through direct feedback from the dealerships that use TDC every day.   ![Vector Right](https://www.thedealersconcierge.com/hubfs/Vector%20Right.svg) ## What We Believe In ![Vector (1)](https://www.thedealersconcierge.com/hubfs/Vector%20(1).svg) ![TDC team is having a meeting](https://www.thedealersconcierge.com/hs-fs/hubfs/Team%203-1.png?width=600&height=452&name=Team%203-1.png) Enforcement Beats Monitoring Knowing a required step was skipped after the deal is completed doesn't protect the dealership.The only compliance that matters is the kind that's enforced in real time—on every transaction, every day, without depending on someone remembering what comes next. The In-Store Experience Is Worth Protecting Some companies believe the future of automotive retail is entirely digital. We don't. The overwhelming majority of customers still prefer purchasing a vehicle in person—they simply expect the experience to be faster, more transparent, and more modern. Technology shouldn't replace the dealership experience. It should remove friction, strengthen compliance, and allow your team to focus on what they do best: serving customers and closing deals. Dealerships Deserve Modern Technology Much of today's dealership software is built on legacy technology that limits innovation and makes meaningful change painfully slow. TDC was built differently. Our senior engineering team specializes in cloud architecture, AI, distributed systems, DevOps, and security. Working side by side with dealership experts, they continuously refine the platform based on real operational feedback. No legacy code. No outsourced development. Continuous improvements.   ![Customer using the kiosk at the showroom](https://www.thedealersconcierge.com/hs-fs/hubfs/Untitled%20design%20(55).png?width=1500&height=1000&name=Untitled%20design%20(55).png) ![Team 2 (2)](https://www.thedealersconcierge.com/hs-fs/hubfs/Team%202%20(2).png?width=600&height=452&name=Team%202%20(2).png) ## Choosing TDC today means choosing technology that won’t need replacing in a few years. ![Vector](https://www.thedealersconcierge.com/hubfs/Vector.svg) ## What It's Like to Work With ![Vector (1)](https://www.thedealersconcierge.com/hubfs/Vector%20(1).svg)   Implementing TDC isn't simply a software deployment—it's an operational transformation. We help dealerships replace manual, fragmented processes with a culture of enforced compliance, accountability, transparency, and modern digital workflows.  - 1 - 2 - 3 - 4 ![TDC Icons (11)](https://www.thedealersconcierge.com/hubfs/TDC%20Icons%20(11).svg) ### Pre-Onboarding: Deal Jacket Analysis & Process Review Before implementation begins, our team reviews your dealership's current deal jacket, compliance documents, and operational workflow. We identify opportunities to strengthen compliance, eliminate manual work, and recommend additional protections based on your state requirements and dealership policies.  ![TDC Icons (14)](https://www.thedealersconcierge.com/hubfs/TDC%20Icons%20(14).svg) ### Live Team Training We conduct comprehensive on-site training for your sales, finance, and management teams. Every user learns not only how to use TDC, but also why each workflow exists and how it protects the dealership.  ![TDC Icons (16)](https://www.thedealersconcierge.com/hubfs/TDC%20Icons%20(16).svg) ### Hands-On Go-Live Support Training doesn't end when the presentation is over. Our team works alongside your staff during live customer transactions, helping process real deals until the workflow becomes second nature and your team is confident using the platform independently.  ![TDC Icons (13)](https://www.thedealersconcierge.com/hubfs/TDC%20Icons%20(13).svg) ### Ongoing Partnership Our relationship continues long after implementation. Every dealership receives: - Weekly live training for new employees - Regular live Q&A sessions - Direct phone and email support from our team - New feature walkthroughs and best practice guidance as the platform evolves Every TDC dealership has direct access to the people who built the platform and remain committed to its success.   ![Vector Right](https://www.thedealersconcierge.com/hubfs/Vector%20Right.svg) ## Meet the Team Behind The Dealer’s Concierge ![Vector (1)](https://www.thedealersconcierge.com/hubfs/Vector%20(1).svg) ![Chris Tsiropoulos](https://www.thedealersconcierge.com/hs-fs/hubfs/Picture%20(1)-3.png?width=920&height=984&name=Picture%20(1)-3.png) Chris Tsiropoulos CEO,Founder ![Ross Yehia](https://www.thedealersconcierge.com/hs-fs/hubfs/Picture%20(3)-2.png?width=920&height=984&name=Picture%20(3)-2.png) Ross Yehia CFO, Strategy ![Sofya Tsiropoulos](https://www.thedealersconcierge.com/hs-fs/hubfs/Picture%20(2)-3.png?width=920&height=984&name=Picture%20(2)-3.png) Sofya Tsiropoulos Director of Ops, Co-Founder ![Mads Buch](https://www.thedealersconcierge.com/hs-fs/hubfs/Picture%20(5)-1.png?width=920&height=984&name=Picture%20(5)-1.png) Mads Buch Hands-On CTO ![Justin Edwards](https://www.thedealersconcierge.com/hs-fs/hubfs/Picture%20(1)-4.png?width=920&height=984&name=Picture%20(1)-4.png) Justin Edwards In-House Legal Council ![Jon Issacson](https://www.thedealersconcierge.com/hs-fs/hubfs/Picture%20(7).png?width=920&height=984&name=Picture%20(7).png) Jon Issacson Cyber-Security Officer ![Picture (4)-2](https://www.thedealersconcierge.com/hs-fs/hubfs/Picture%20(4)-2.png?width=920&height=984&name=Picture%20(4)-2.png) Ryan Schmukler Tech Advise ![Arif Luthfi](https://www.thedealersconcierge.com/hs-fs/hubfs/Picture%20(2)%20(1).png?width=920&height=984&name=Picture%20(2)%20(1).png) Arif Luthfi Full Stack Engineer ![Cole Vallis](https://www.thedealersconcierge.com/hs-fs/hubfs/Picture%20(5)%20(1).png?width=920&height=984&name=Picture%20(5)%20(1).png) Cole Vallis Customer Onboarding & Success ![Picture (1)-Apr-16-2026-09-29-12-4373-AM](https://www.thedealersconcierge.com/hs-fs/hubfs/Picture%20(1)-Apr-16-2026-09-29-12-4373-AM.png?width=920&height=984&name=Picture%20(1)-Apr-16-2026-09-29-12-4373-AM.png) Val Klepacheva Customer Support, Junior Project Management ![Vector](https://www.thedealersconcierge.com/hubfs/Vector.svg) # Ready to See How TDC Works? Learn how dealerships across the country are replacing fragmented processes with one enforced digital workflow.  [Schedule A Live Demo](https://www.thedealersconcierge.com/demo?hsLang=en) [![Logo](https://www.thedealersconcierge.com/hubfs/Logo.svg "Logo")](https://thedealersconcierge.com?hsLang=en) #### Contact [info@thedealersconcierge.com](mailto:info@thedealersconcierge.com) 877-788-4979 99 Main St, Nyack, NY 10960, suit #529 #### Legal [![PdfIcon](https://www.thedealersconcierge.com/hubfs/pdf.png) Privacy Policy (PDF)](https://www.thedealersconcierge.com/hubfs/Privacy%20Policy%2c%20TDC%2c%20Dealergenix.docx%20(1).pdf?hsLang=en) [![PdfIcon](https://www.thedealersconcierge.com/hubfs/pdf.png) Terms & Conditions (PDF)](https://www.thedealersconcierge.com/hubfs/TDC%20Terms%20And%20Conditions%20.docx%20(1).pdf?hsLang=en) [Schedule A Demo](https://www.thedealersconcierge.com/demo?hsLang=en) © 2026 THE DEALER’S CONCIERGE ​This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.